Booking & Website/App Experience with Air Arabia
Rating: ★★☆☆☆ (2/5)
Booking with Air Arabia is straightforward, but the airline’s digital platforms have received mixed reviews. The official app has a low rating of 2.5 stars on Google Play, with users citing issues like high administration fees and currency conversion problems during payment . One traveler noted, “I recommend do not buy any ticket from this app. They will add administration fee which is too high and moreover they will calculate your bill by your home currency without any instructions from you” .
Check-in Process with Air Arabia
Rating: ★★☆☆☆ (2/5)
The check-in process has been a point of contention for many passengers. Reports indicate long queues and delays, with some travelers expressing frustration over the lack of assistance from staff . Additionally, online check-in is available only 12 hours before departure, which some passengers find inconvenient .
Airport Experience for Air Arabia
Rating: ★★★☆☆ (3/5)
Air Arabia operates primarily out of Sharjah International Airport, which is smaller and less crowded than other regional airports. While this can lead to a quicker check-in process, some passengers have reported disorganization and limited amenities. For instance, one traveler mentioned, “The staff at Tehran airport were pathetic, non-professionals, they were in hurry to leave the counter” .
Punctuality of Air Arabia
Rating: ★★★★☆ (4/5)
Air Arabia has generally maintained good punctuality. Many travelers have praised the airline for adhering to schedules, with one reviewer stating, “Top punctuality; no nonsense” . However, as with any airline, occasional delays have been reported.
In-flight Comfort & Cleanliness of Air Arabia
Rating: ★★★☆☆ (3/5)
As a low-cost carrier, Air Arabia offers standard economy seating with adequate legroom. While some passengers have found the seats comfortable, others have noted that they are basic and lack additional amenities. Cleanliness standards are generally met, though some travelers have mentioned that the interiors could be better maintained .
In-flight Services of Air Arabia
Rating: ★★☆☆☆ (2/5)
Air Arabia operates on a buy-on-board model, meaning that meals and beverages are not included in the ticket price. While some passengers have found the food options satisfactory, others have expressed disappointment, especially on longer flights. One traveler remarked, “It took them 1.5 hrs standing at the aisle without distributing meals. 8 hrs flight with only 250 ml water & 1 meal” .
Baggage Handling of Air Arabia
Rating: ★★☆☆☆ (2/5)
Baggage handling has been a recurring issue for some passengers. Reports include lost luggage and delayed delivery. One traveler shared their experience: “Waiting for days without any compensation or help, only to be told that damage to handles and wheels isn’t covered, is beyond disappointing” .
Value for Money of Air Arabia
Rating: ★★★☆☆ (3/5)
Air Arabia offers competitive pricing, especially for travelers seeking budget-friendly options. However, additional fees for baggage, meals, and seat selection can add up, potentially diminishing the overall value. One passenger noted, “I paid extra 200 just to make the ticket cancellable. Later, due to unavoidable reasons, I had to cancel the ticket. Instead of refunding the amount back to my original payment method, Air Arabia held the amount in credit points” .
Overall Experience of Air Arabia
Rating: ★★★☆☆ (3/5)
Air Arabia provides a budget-friendly option for travelers, with a wide network and competitive pricing. While many passengers have had satisfactory experiences, issues such as baggage handling, in-flight services, and customer support have been points of concern for some. It’s advisable for potential travelers to weigh these factors when considering Air Arabia for their journey.
Final Verdict of Air Arabia
Rating: ★★★☆☆ (3/5)
Air Arabia stands out as a budget-friendly airline offering competitive fares and a wide network. While many passengers have had positive experiences, there are areas that require improvement, particularly in customer service, baggage handling, and in-flight amenities. Travelers seeking a no-frills, cost-effective option may find Air Arabia suitable, but it’s essential to manage expectations and be prepared for the limitations that come with low-cost travel.